FAQs

  • If during banking hours, call your local branch and speak to a Customer Account Representative. Look up your branch’s phone number here.
  • After banking hours you may:
    • Call 1-866-546-8273.
    • Use Online Banking to mark your card Lost/Stolen.
    • Use your Mobile App to mark your card Lost/Stolen.
  • To order a new card, contact a Customer Account Representative.
  • Use your Mobile App and change your card status to “Suspend”. This will prevent any activity on your card. When you find your card, just change the card status back to “Active”.
  • If you determine your card is truly lost, see above.
  • Deactivate your Debit Card immediately (see above).
  • Call your local branch to speak with a Customer Account Representative.
  • In order to add your Peoples Bank mobile account to your phone app, you must first log into your Online Banking from a computer. Go to the “Options” tab → “Mobile Settings” select the account(s) you want appear in your mobile app.
  • Peoples Bank no longer partners with Deluxe for check orders. Call your local branch and they will be happy order checks on your behalf.
  • Yes! To ensure that your Debit Card will work while you are traveling, please notify Peoples Bank, whether traveling in state, out of state, or out of the country.
  • Because of Debit Card fraud protection, it is important to notify Peoples Bank of your plans so your Debit Card will work while you are traveling.
  • We utilize SMS Guardian as a method to alert you of possible fraudulent activity on your Debit Card.
  • Go to peoplesbanktexas.com and click on the Guardian logo at the bottom of the home page.
  • Enter your card and verify your identity with the last 4 of your Social Security Number and you ZIP Code – and you are signed up. When any of the following (common indicators of fraud) occur on your card you will receive a text:
    • A transaction out of state – see travel question above.
    • A transaction with the card not present (such as online purchases).
    • A transaction at a gas station.
    • A transaction over $200.
    • More than 5 transactions in the last 24 hours.
  • Alerts can be set up in Online Banking and you can receive an email when:
    • Various Events occur such as:
    • You receive an ACH deposit, such as payroll.
    • Your statement is generated.
    • Your balance goes below, or above, your chosen amount.
    • You can even set personal alerts, such as birthday reminders.
  • Use Online Banking go to Options → Mobile Settings →Text Mobile Settings.
  • Mark the box to “Enable text access” and indicate the mobile phone number you want to have the text access and which accounts to include.
    The text commands are on that screen to get updates and information on account balance and the most recent transactions.
  • $20 for a domestic wire, $60 for an international wire