FAQs

  • If during banking hours, call your local branch and speak to a Customer Account Representative. Look up your branch’s phone number here.
  • After banking hours you may:
    • Call 1-888-297-3416.
    • Use Online Banking to mark your card Lost/Stolen.
    • Use your Mobile App to mark your card Lost/Stolen.
  • To order a new card, contact a Customer Account Representative.
  • Use your Mobile App and change your card status to “Suspend”. This will prevent any activity on your card. When you find your card, just change the card status back to “Active”.
  • If you determine your card is truly lost, see above.
  • Deactivate your Debit Card immediately (see above).
  • Call your local branch to speak with a Customer Account Representative.
  • In order to add your Peoples Bank mobile account to your phone app, you must first log into your Online Banking from a computer. Go to the “Options” tab → “Mobile Settings” select the account(s) you want appear in your mobile app.
  • You can visit www.deluxe.com/reorderonline to reorder checks. *Customers who receive free checks on their account must get Specialty Mint checks to avoid a fee.
  • Yes! To ensure that your Debit Card will work while you are traveling, please notify Peoples Bank, whether traveling in state, out of state, or out of the country.
  • Because of Debit Card fraud protection, it is important to notify Peoples Bank of your plans so your Debit Card will work while you are traveling.
  • Alerts can be set up in Online Banking and you can receive an email when:
    • Various Events occur such as:
    • You receive an ACH deposit, such as payroll.
    • Your statement is generated.
    • Your balance goes below, or above, your chosen amount.
    • You can even set personal alerts, such as birthday reminders.
  • Use Online Banking go to Options → Mobile Settings →Text Mobile Settings.
  • Mark the box to “Enable text access” and indicate the mobile phone number you want to have the text access and which accounts to include.
    The text commands are on that screen to get updates and information on account balance and the most recent transactions.
  • $20 for a domestic wire, $60 for an international wire