• The Fraud Center will contact you from phone number (855) 961-1602 or Text Code 86975 if they suspect any fraudulent debit card transactions. For security reasons, you are given 24 hours to respond, otherwise, your debit card will be permanently cancelled.
  • Yes, there is a $5.00 fee for any replacement debit card, no matter the reason.
  • If your Debit Card is expiring, you should receive a new one in the mail before the end of the month that it is expiring. You can activate the new Debit Card at an ATM. NOTE: Once the new Debit Card has been activated, destroy the expiring Debit Card.
  • The current limits for Point-of-Sale (POS) is $1,500, and the ATM withdrawal limit is $505. Debit card limits can be increased for the day and require a POS/ATM Increase Authorization form to be signed at your nearest branch location.
  • Call 1-877-205-0068 to activate and PIN your new debit card. If you have an existing debit card that you need to re PIN, you can use the same number, 1-877-205-0068.
  • If during banking hours, call your local branch and speak to a Customer Account Representative. Look up your branch’s phone number here.
  • After banking hours you may:
    • Call 1-800-754-4128.
  • To order a new card, contact a Customer Account Representative.
  • Deactivate your Debit Card immediately (see above).
  • Call your local branch to speak with a Customer Account Representative.
  • No, the expiring debit cards are re-issued automatically so there is no need to contact your bank. Your current debit card will continue to be active until the last day of the month, or after you activate your re-issued card, whichever comes first. You can expect to receive your re-issued card by the middle of the month.
  • Call your local branch to speak with a Customer Account Representative.
  • Debit card transactions are not secure when used outside the U.S. We recommend using a credit card. Credit cards provide you more protection and dispute rights, compared to a debit card.
    If you choose to use your debit card for non-U.S. transactions, please visit your nearest branch location to sign a Foreign Transaction Authorization form. The Country/Countries you list on the form will be authorized for the time of your visit.
  • Yes! To ensure that your Debit Card will work while you are traveling, please notify Peoples Bank if you are traveling if you are traveling within the U.S. For details on traveling out of the country, please see the FAQ in reference to traveling out of the country.
  • You can visit www.deluxe.com/reorderonline to reorder checks. *Customers who receive free checks on their account must get Specialty Mint checks to avoid a fee.
  • $20 for a domestic wire, $60 for an international wire