Use your Mobile App and change your card status to “Suspend”. This will prevent any activity on your card. When you find your card, just change the card status back to “Active”.
If you determine your card is truly lost, see above.
In order to add your Peoples Bank mobile account to your phone app, you must first log into your Online Banking from a computer. Go to the “Options” tab → “Mobile Settings” select the account(s) you want appear in your mobile app.
Yes! To ensure that your Debit Card will work while you are traveling, please notify Peoples Bank, whether traveling in state, out of state, or out of the country.
Because of Debit Card fraud protection, it is important to notify Peoples Bank of your plans so your Debit Card will work while you are traveling.
We utilize SMS Guardian as a method to alert you of possible fraudulent activity on your Debit Card.
Go to peoplesbanktexas.com and click on the Guardian logo at the bottom of the home page.
Enter your card and verify your identity with the last 4 of your Social Security Number and you ZIP Code – and you are signed up. When any of the following (common indicators of fraud) occur on your card you will receive a text:
A transaction out of state – see travel question above.
A transaction with the card not present (such as online purchases).
Use Online Banking go to Options → Mobile Settings →Text Mobile Settings.
Mark the box to “Enable text access” and indicate the mobile phone number you want to have the text access and which accounts to include.
The text commands are on that screen to get updates and information on account balance and the most recent transactions.
